Reliance Communications — Activation of gsm services

Address:

600059

Sub: regarding closing of cdma and opening gsm for reliance communications.

I'm using reliance cdma dongle for 3 years to connect to internet. It has the worst customer care service. Last month they closed cdma services in tamilnadu without prior notice and told us we will be upgrading to gsm shortly and it will take 10-15 days to activate. We were also asked to buy 4g wifi dongle for the gsm services.
We dont have any other network to connect in between period. We do want to use other networks at extra cost for the in between usage. Its almost a month now and we haven't got any message for the activation of services.
This gsm upgrade notice came to us only after 4 days after the downtime and that too one of my friend got the message and not me. They cant activate the gsm services but the bill cycles and bill mail comes as planned. The customer service is one of the very worst one i have ever seen. Whenever i call i need to wait for 25 mins for call to be attended by the representative. They have sent us a bill reminder for the same. Why i should pay the bill when there is no service provided. They are saying that we would get waive off next time after paying the bill.

Ps: heights of poor service - customer service closing the ticket without calling to the customer. Comments "spoke with the customer, closing the ticket" whereas there is no call connected at all.

We are not sure about when will be the gsm services will be activated. Bill waive off is just a eye wash as we need to pay bill and they will later say some blah blah reasons and reject the waive off. When there is no services they should be providing the bill only on prorated usage basis and not the standard bill for the whole month usage.
I know i wont get any reply if i mail them. So registering a complaint in this site to take it forward.

Thanks,
Prabha.