[Resolved] Reliance Communications — Bad network and reflecting call attend and net suffered

sharm19

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear team, My reliance no. [protected] which am using since 3 months. This is to bring into ur notice that i am a customer of the reliance and facing a problem since 3 month which i have already raised to complain and mail mark to nodal off but they are not responding and unable to get solution.Now let me know the way how i can resolve my while ur concern deptt.Is unable to provide me solution. Fetching network error 3G net and fatching outgoing and incoming call attend. Reliance customer care not any update me. I have the honour to inform you that the network service of RELIANCE mobile is too poor in our locality.So I am not use proper to Reliance network.I have informed several times at customer care(198) about this, but no result. So, therefore pray that you would be kind enough to improve network service. My bill generated full but why please provide reason . Request you to please need help . Thanks Vinay Sharma Noida

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Oct 29, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2015

Reliance Communications Customer Care's response Dear Vinay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 09, 2015

Updated by sharm19 Dear team,

Still i've not recived any update and refecting attend and net using and bad network.

Provide me correct date and time i am wating in 3 months but not received any feedback.

When i am calling to customer care and ask question this reagarding but not provide any answer me.
I am bill paying in 3 month without calling and net use .
Check and reslove urgently otherwise any good response not received ofter that I am share comment on social media and news paper.

Verified Support

Aug 15, 2015

Reliance Communications Customer Care's response Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that our network optimization is going on and the same is expected to be resolved soon.

Cheers,
Reliance Communications

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Comments

sharm19

Dear Reliance Team,

My Plan change in 350 to 399 but I've not received any message/call .
Something 11-14 Jun 2016 received a call customer Care Because I am request forward port out to other connection joined ( I am many -many complaint but not received any proper status), customer Care offer me of mention ..

01-350 Plan active my number for future .
02-100 waived 6 Month .
03-Netwrokr issue requires forward .

Today 25 Jun-16 I talk to customer care and ask from status but I've not received any update .
Customer Service provide me 3 offer request not process and not update .

So my humble request please check and resolve other wise refund my extra charger amount

Rgds
Vinay Sharma
[protected]
[protected]@gmail.com .