Reliance Communications — Balance cut for any Pack | |||
Dear sir, My mobile no. is [protected], yesterday only I recharged my phone of Rs. 250/- full talk time and also having balance of about Rs. 40/-. I didn't make any long calls anywhere. Now it is sowing my balance of Rs. 142/-. I did not subscribe or send any request to activate any service but Reliance charged me about 100 Rs. for some calling pack DUMMY3 yesterday. Previously also they had charged me for some VAS pack and never returned my money. Please cancel this and refund my amount in my Balance account and STOP FORGE CHARGING MY ACCOUNT ... Thank you ... P. K. Tomar Was this information helpful? | |||
|
Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Finally I was able to talk to Reliance Customer Care Executive, the Executive says that there is no pack activated and the amount has been charged for Internet usage While I am already having balance of 15.65 MB and the validity till 18/4/2015. I don't understand the reason given by the CCE. Attached is SMS of net balance, account balance and pack activated.
![]()
Dear Tomar,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications