[Resolved] Reliance Communications — Balance Fraud by Reliance GSM....

roy1986

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I'm using Reliance GSM mobile connection. I've around 80 rupees balance in my mobile account but suddenly my account balance became zero today morning. When I contacted customer care they said it was deducted due to mobile net usage. I do not use mobile net and never enabled mobile data but they did not believe me and said they could do nothing. Reliance GSM did this kind of things several times before but when I contacted customer care they refund the deducted amount. This time they blaming me and denying their fault. This is pure fraud by them. I want my balance back. My Number is - [protected]

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Complaint marked as Resolved

Reliance customer care contacted and promised to resolved my issue within next 24 hours. Today I have received 75 rs in my mobile account.

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 20, 2015

Reliance Communications Customer Care's response Dear Mr. Roy,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

May 21, 2015

Updated by roy1986 Reliance customer care contacted and promised to resolved my issue within next 24 hours. Today I have received 75 rs in my mobile account.

Verified Support

May 24, 2015

Reliance Communications Customer Care's response Dear Mr. Roy,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications