[Resolved]  Reliance Communications — Billing for the services not provided : Reliance No. [protected]

Address:

Rohtak, Haryana, 124001

Dear Sir/Ma’am,
On the month of April ’16 Reliance Communication announced 4G service.
Subsequent to that connection in my 3G dongle service got disrupted.

When I called customer care regarding this, they had informed I had to buy a new device worth INR 2500/- to continue my internet services.
They also informed, to procure this device I have to go to the store physically.
Additionally they also did not assured the 4G service at Rohtak location even after procurement of this 4G device.

Not being convinced & not being able to get the service, I wrote a letter to Rcom for termination of my services.
Rcom acknowledged the mail, confirming there are no dues and agreed to terminate my connection.
[mail attached]

Soon after I have been sent a mail for the month of May ’16.
The charges was for the full month & it was the month in which no service was provided.

I refused to pay the bill. On the next month, I was sent another bill with additional charge of INR 74/-, for the month of June ’16.

On 23rd June 16 I have been sent a SMS, threatening me of legal action for not paying the bill.

To summarize :
1. Rcom has asked me the bill for the complete month of May ’16, in which they did not provide service & I have asked to terminate the connection
2. Rcom has asked for the bill for month June ’16, in which for the entire month, device was inactive
3. Rcom has threatened me for not paying the bill of the services, which they have not provided !!!


I request immediate action for the same & written apology latter from RCom for the above stated incident.
Request you to raise a formal complaint for the same.

Formal mail also been sent to RCom, which resulted no response from them.