[Resolved] Reliance Communications — Billing related scam

rohit300591

from Bankura, West Bengal

Address:	Hooghly, West Bengal, 712222
Website:	myservices.relianceada.com

Date of Incident:- 09/11/2015, 27/11/2015

Description:-

I have a postpaid SIM of Reliance having MSISDN[protected].
I have paid my bills after getting all information about outstanding amount from reliance customer care.
I was preparing to convert my postpaid number into prepaid .
After visiting Reliance store( Gupta Telecommunication, Champdani, Baidyabati, PIN 712222) they are saying like i have a postpaid bill of approx 250 INR due for November month, for the above MSISDN.
This is a Scam, i will also drop my complaint to circle head.

Desirable Resolution:- Refund

Therefore I am attaching here with the Screen shot of the bills payment.

Kindly do the needful and suggest the way forward.

+1 photos

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Nov 1, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2015

Reliance Communications Customer Care's response Dear Rohit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Nov 28, 2015

Reliance Communications Customer Care's response Dear Rohit,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.

Regards
Reliance Communications