Reliance Communications — Bills for canceled sim cards & extremely poor customer service

Address:

Thane, Maharashtra, 401208

I had requested cancellation of TWO Reliance GSM SIM cards I had purchased. Below are the TWO numbers: [protected] & [protected] I had visited Reliance Store (Vasai East) on 24th November for cancellation and was made to speak to customer care from the store. Below are the cancellation request number given by the customer care executive on the same date: [protected] &[protected] Instead of cancelling connection, I have been sent another bill for the same, while I had cleared all payments on 29th November itself. Now I am being told that a retention call was made and I had decided to continue with the service. There are NO calls made from these SIM cards from the date I had made cancellation request, yet I am been given such irrelevant replies. I had visited Reliance Store again on 2nd Jan was given another complaint number:[protected] and was assured a callback in 48 hours. Its been 4 days since then and I have NOT received any call. Now on inquiring again with Reliance Customer Care, I am being told that one of these numbers are changed to Pre-Paid. I am yet to received any complaint number or revert on my previously launched complaints. Regards, Vikesh Joshi [protected]