[Resolved]  Reliance Communications — Bitter experience with executives/Do not want to continue reliance services‏

Address:

Bangalore, Karnataka

Device Details: Reliance Wi-Pod MDN: [protected] I hereby want to inform you of the most unpleasant experience with a reliance product and its seller. After being a customer of reliance for around 5 years, I have really lost faith in its products now. I had been using Reliance netconnect for around 5 years now and apart from speed issues never faced any other disappointment. Since my old device wasn’t working anymore, I had bought Reliance Wipod device around two weeks back from a person Mr.Raghavendara([protected]) who sits in Eco-Space Tower-7 Premises in Bellandur, Bangalore. As I was using reliance earlier I had decided to trust it and buy it from the seller. This is the information given by him during the purchase: Device cost - Rs.799( Next day suddenly somehow it became Rs.399 offer, I decided to ignore it) Activation Procedure - Only Tele-Verification Full Speed of 14.7 Mbps (Even though I knew it won’t be possible, seemed like he wanted to sell it at anyhow). Activation Time - 1 day Plans mentioned in sketch on a paper, No details other than price and allocated MB. Documetns needed, Office ID proofs, since I work at Eco-Space Bellandur Asked the seller for bill, did not provide as he told Bill Book was filled, he will provide it in couple of days. Till date, not provided. It was close to fighting a war to get it activated and get it working. I waited for a day, it was not activated though at the mentioned time by the seller, called Mr.Raghavendra (seller), he told it will be done in half hour, which later increased to couple of hours and so on. Finally got a call from Mr.Pramod ([protected]) who was senior person to Mr.Raghavendra, I shared the documents to him, he told by EOD it ill be activated. At that night I called Tele-verification and they got the information they wanted and told me to connect the device and activate it. I activated it, got connected but no internet service, I called customer care again they told they did not receive documents so internet will not work. This process went on for another day and finally got it working. Now the next issue, I received a call from Reliance for address verification, I told I was not informed about it by the seller and I was in night shift at Eco-space, coming for verification from my home to Bellandur during day was very difficult task. Contacted the seller and asked him why I was not told about this as I would have provided the address accordingly(as told by him the procedure involved only Tele verification). He told that it is needed or else service will be disconnected. I was shocked by the way he was washing hands off from the problem. He directed me to his senior Mr.Pramod. I called him up, told him everything about incomplete information provided during purchase of the product, he seemed willing to help, took the seller in conference and asked him why this was not informed. He then requested me to extend after office hours till the verification( I was in night shift due to which I had to extend till the day for the verification, if informed earlier I would have provided the address details accordingly where I would be available, either home or office). Address verification done, so it was cleared. Now again, in my office, minimal signal range. Checked at home, full signal but speed no more than 1-2 Mbps(this is expected from 3.1Mbps device, not 14.7 Mbps). Logged service ticket with Reliance customer care (Request#[protected], no call from service team, called again they told it has been redirected to concerned team. Logged another ticket (Request#[protected], told someone will call and it will resolved in 8 hrs as there is some technical problem in my account. Since then no calls. I have given up. Another thing, I called customer care to ask about the plans and procedure to change to prepaid, shockingly I came to know about 1GB of data being charged at 50ps/MB after the allocated quota, before the unlimited speed of 144kbps. This again, being part of information missed by the seller during the purchase. I had come to know how much the seller had misled me to buy the product. I called him up to tell him that I need my money back and to take back the device, he wasn’t listening to what the problem is and was trying to escape, he redirected me to Mr. Pramod again saying he is the channel manager and he only can help. I called Mr. Pramod multiple times, left messages but no answer till date. After such a bitter experience, I feel duped by Reliance executives and am giving up. I just want to bring this incident to your notice, not sure it will matter or not, you may be getting numerous such complaints and may try to ignore this, but this is me trying to provide you facts about your executives. After such long relationship with Reliance, this incident has made me not to trust Reliance services anymore. And surely will warn my colleagues and friends about this. I would pay for the data I used till date once I get the bill, but after that I want to disconnect the services. I would also call customer care for disconnection request just in case. Regards, Suraj Prakash S K Ph: [protected]