[Resolved] Reliance Communications — Broadband connection after closing bill is generated

Soye1983

from Jangaon, Telangana

Address:

Chennai, Tamil Nadu, 600097

Broadband connection no : [protected]

Still this issue is open after raising it one month back and following this issue for 3 months

After repeat follow up and escalation broadband connection was closed after 1 month. I was informed that all my outstanding balance in nullified and account is closed. Now after closing my reliance broadband connection they have generated bill. When I call the customer care I was informed that service request can't be taken for closed account and the call was disconnected with giving me a proper answer.
Date 13-Sep-16, Call interactive ID [protected]

Please nullify the balance for my closed broadband account Broadband connection no : [protected]

Regards...sathish
[protected]@[protected]

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Nov 13, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Reliance Communications Customer Care's response Dear Sathish,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Oct 13, 2016

Reliance Communications Customer Care's response Dear Sathish,

As per your telephonic conversation with our customer service associate, please mail us your termination request on [protected]@relianceada.com also you can visit any of our nearest Reliance Mobile Store for further assistance. Thank you!

Regards,
Reliance Communications