[Resolved] Reliance Communications — Broadband netconnect - username and password not accessing | |||||
I have recharged my netconnect (Number: [protected]) for Rs 98 on 03.02.2016 but it was not working, saying username or password wrong even after i enter correct details. I recharged my number and it worked properly last week. when i called customer care they are saying that my number is suspended and saying some issue related to postpaid connection. But as per record in their database my number is prepaid and if the number is postpaid, recharge process will not take place.They are not registering my issue as complaint and i was in hold for more than 1 hour in customer care. Receipt No AMIR80335949 Relationship Number [protected] Subscriber Number [protected] Transaction Reference Number 99878774 Payment Date and Time 03/02/2016 15:11:26 Payment Amount (Rs.) 98.00 Payment Towards Recharge Was this information helpful? | |||||
Oct 22, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Feb 09, 2016 Reliance Communications Customer Care's response Dear Vijay, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications