[Resolved] Reliance Communications — Broadband service not installed even after 42 days of payment and receiving order confirmation

varun.vap

from Raia, Goa

Address:	411060
Website:	www.rcom.co.in

CAF no:[protected] ;Subscriber ID/s :\n 1) POTS-[protected]\n 2) DIA[protected]. I placed an order for reliance broadband service to be installed at my house in Pune. I payed an amount of Rs. 2050 by cheque to the sales executive. On September 1st 2015 I got an email saying order acceptance confirmation and was informed the installation would be done within a maximum of 5 days. Since then I have been in constant touch with the customer care department and no one seems to care. Its always the same reply-" We will resolve the issue soon". I have an entire email thread of my interaction with the customer care team and no response. This is complete lack of professionalism on supposedly a big brand. I sent them an email to refund my installation amount and the reply the same " We will resolve it soon."

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Oct 19, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2015

Reliance Communications Customer Care's response Dear Varun,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 22, 2015

Reliance Communications Customer Care's response Dear Varun,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications