[Resolved] Reliance Communications — Can't get my net balance | |||
Sir/madam, my mobile number is--[protected].I recharge your 95 netpack (1GB + Unlimited Facebook & Twitter per Month) from your own website-- http://myservices.relianceada.com/. This recharge receipt number is - AMIR59058776 and its transaction reference number is[protected] on .After successfully recharge I get the massage --"Recherge of Rs95 successful.Enjoy ..." from the number--52811 but I can't get any net balance.I called your customer care number --198 for this problem.your customer care officer "Mr.Sougata Adhikari" told that this 95 recharge is not for "MODEM" it is for "smart phone" and he can't give me any complain number. BUT in your own reliance site--http://myservices.relianceada.com/ there is no specification that this recharge is only for "smart phone " not for "modem" -- in the "view details". For this problem I mail here-rcomappellateauthority.[protected]@relianceada.com and after four days they send a mail with a complain request number ID[protected] on 11/08/2014 and said "this problem will be solved with in 2 days".on the date 16/08/14 they called me and said they can't give my netbalance. Please any body say here what is the my fault? ---Sudipta Alternate mobile number is--[protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Sir my question is ---"WHY there is no specification that this recharge is only for "smart phone
" not for "modem" -- in the "view details in your own site--- http://myservices.relianceada.com/."---THIS IS YOUR FAULT OR YOU CHEAT THE CUSTOMER WHO RECHARGE THROUGH YOUR SITE ONLINE.-----SO PLEASE REFUND
" not for "modem" -- in the "view details in your own site--- http://myservices.relianceada.com/."---THIS IS YOUR FAULT OR YOU CHEAT THE CUSTOMER WHO RECHARGE THROUGH YOUR SITE ONLINE.-----SO PLEASE REFUND
until I can't get my refund, please and please solve my problem...don't cheat Innocent customers.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications