[Resolved] Reliance Communications — Causing stress and agony with negligence and unethical behaviour.

lawyervenkat

from Bengaluru, Karnataka

Address:	533002
Website:	Reliance communications

Dear sir/madam,

I was using reliance communications 3g network connection services vide data card/dongle no [protected] and cleared the bills on 24.07.2016 even with out using the net services for the past 2 to 3 months with a view that there may be some problem with my laptop.

Later on somebody from reliance communications called and updated that they have migrated from 3g to 4g services and insisted me to migrate accordingly by paying extra amounts.

Not agreeing to the above, i had submitted an application on 08.08.2016 for surrendering/cancellation of the said 3g network connection.in response to my application, i had received 2 tele caller verifications from their customer care to verify the cause of my request.

Thereafter, inspite of my mails to the customer care and enquiries neither the reliance communication authorities concerned update me with the action taken on my application for surrender nor even gives any clarity.

In turn, instead of cancelling the network work connection as requested for, they started sending me monthly bills and time to time reminders for the outstanding bills and even the threatening calls for legal consequences.

Thus, i request for kindly help and protection from the harassment.

With regards,

M venkateswarlu

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May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2016

Reliance Communications Customer Care's response Dear Venkateswarlu,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Oct 09, 2016

Updated by lawyervenkat Thanks for the mail dt 07.10.2016 intimating that somebody will keep in touch me on the matter.

As desired, my contact no is [protected].

Regards

M Venkateswarlu

Oct 09, 2016

Updated by lawyervenkat Dear Sir,

My sincere regards and applauds to the team of Consumer Complaints Forum.

Regards,

M venkateswarlu
[protected]

Verified Support

Oct 10, 2016

Reliance Communications Customer Care's response Dear Venkateswarlu,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Oct 17, 2016

Updated by lawyervenkat Dear Sir,

Further to my complaint lodged hereinabove and the assurances from Reliance Communications that some one from them shall be in touch with me to resolve the issue, one of their representatives called me at about 6.10 pm on 12.10.2016 from tele No[protected] to verify my concerns and left with an assurance to get back again. But, did not turn up till now and my query is yet to be resolved.

My concerns explained to the representative of Reliance Commumnications were as follows :-

(a) My regular monthly bill was Rs.344/-pm and I made the last payment on 24.07.2016,

(b) I submitted my request for cancellation/surrender of net connection on 08.08.2016 i.e after 15 days from the date of last payment.

(c) Instead responding to my request for cancellation and collect the reasonable dues, why I have been put into agony by raising baseless bills for Rs 1122/- and threats for consequences, which are against to the provisions consumer protections.

(d) What are the reasons for this baseless bill of Rs.1122/- and troubling me unncessarily,

(e) When Reliance Communications were migrated from 3G to 4G, as I did not the services of 4G.

Hope this mail shall help me in getting the early redressal please.

An early action shall be appreciable.

Regards,

M Venkateswarlu
[protected]

Oct 18, 2016

Updated by lawyervenkat Dear Sir,

With reference to my complaint dt 07.10.2016 and mail dt 17.10.2016.

May I humbly request for the early redressal as it is a thoghtless fatigue for me please.

Regards,

M Venkateswarlu
[protected]

Oct 19, 2016

Updated by lawyervenkat Dear Sir,

It is pity to note that inspite of my repeated requests the issue is yet to be resolved by Reliance Communications.

Please expedite.

Regards,

M Venkateswarlu
[protected]

Oct 20, 2016

Updated by lawyervenkat Dear Sir,

REMINDER NO 1 please.

Regards,

M Venkateswarlu
[protected]

Oct 31, 2016

Updated by lawyervenkat Dear Sir,

REMINDER NO 2 PLEASE.

I request the Reliance Communications to look into my query and respond appropriately enabling us to proceed further please.

Regards

M Venkateswarlu

Nov 03, 2016

Updated by lawyervenkat Dear Reliance Communications,

REMINDER NO 3.

While express our dissatisfaction on the customer services part, would like to bring to your kind notice that inspite of my repeated requests/reminders neither your organisation has responded to my queries nor resolved the issue till date.

I once request the concerned authority to look into this matter and update the latest on my query and also the clarifications mentioned in my mail dt 17.10.2016.

Hoping to receive a prompt response.

Regards,

Venkateswarlu
[protected]

Dec 01, 2016

Updated by lawyervenkat REMINDER NO 4.

My query is yet to be resolved. Shall be grateful if the Reliance Communications can spare their valuable time to clarify my queries please.

Regards,

M Venkateswarlu
[protected]

Dec 28, 2016

Updated by lawyervenkat REMINDER NO 5.

My query is yet to be resolved. Shall be grateful if the Reliance Communications can spare their valuable time to clarify my queries please.

Regards,

M Venkateswarlu

Aug 26, 2017

Updated by lawyervenkat Dear Sir,

Due to my work load am not able to concentrate much on this complaint. Now it is shown that the complaint is resolved. In deed, I do not have any knowledge on the action taken by Reliance communication on my complaint/queries. Can I assume that Reliance communication taken back their unreasonable bill.

Regards,

M Venkateswarlu