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[Resolved]  Reliance Communications — Cdma phone - [protected]

Address:Bangalore, Karnataka, 560037

I have purchased cdma phone in december 2014 with one year upfront payment. I stopped using the phone from may 2015 owing to its poor network. I have requested customer care to discontinue the services on november 2015. I have not got any reply from them till date. The connection has not been terminated yet and they are generating bills. As i have not used or using the phone for the billed period, i have refused to pay the amount. I also wrote an email to appellate authority but no reply from that as well. When i call the appellate authority for this issue, they say that mail department is different. While the entire world runs over emails, they do not. When they need to communicate, they can use the email, but cannot reply. Please help me resolve the issue. I wrote to nodal officer too but i am not hopeful at all.
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Apr 29, 2016
Complaint marked as Resolved 
rcomappellate.karnataka Apr 28 (1 day ago) to me Dear Mr. Sharma, We have gone through your e-mail dated April 15, 2016 for your Reliance number 9341383488 and regret the inconvenience caused. We regret the delay in response. As per the telephonice conversation had with you on your alternate number 9886451030 today, the confirmation received from our concern departmernt reagrding the billing issue, the waiver of Rs.2019.77/- has been updated successfully on April 18, 2016. Further, as per the details checked and verified in the system, Currently there is no outstanding amount reflecting in your account. We have made a note of your feedback to improve our services to meet your expectations. Further, if you have any concern, kindly write to us. Request your feedback on resolution provided. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Karnataka
Reliance Communications customer support has been notified about the posted complaint.
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Comments

Dear Pankaj,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Reply
Hi,
They call for only bill payment and nothing else. Please resolve this issue at the earliest possible.
Reply
Dear Pankaj,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Reply
Hi,
I had received a call from Hardeep (from Mumbai office) and she told me that termination request for the number has been taken. I shall wait for 15 days for the confirmation of the termination. Once termination is confirmed, I shall wait for an update regarding the waive off the bills that you have generated for non-usage of services.
Reply
Why collection team started calling me again for bill payment? Please convey the collection team the message that the connection is under dispute and it is in the process of termination. I should not get any calls from them
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Reliance communications, can you please stop calling 3-4 times a day for bill payment? I said already that I have asked for disconnection earlier and you have continued. I will not pay. It is very clear and I have communication proof. So stop bothering.
Reply
Received a call from Reliance now informing me that the number has been successfully terminated and they are going to write to the concerned department regarding waive off of the amount of bill that is generated. Hope that get over soon.
Reply
Reliance communication - You speak with me regarding settlement of pending bill payment but why this is not communicated to your collection department? Why are you sending e-mails saying that you will take legal action? I have every proof, which speaks on my behalf. Kindly waive off the pending bill amount as I will not pay anything because I have not used your services for the billed period and I have already asked for disconnection well in advance.I want immediate action to resolve this issue.
Reply
This issue has not been resolved yet. Please resolve the billing issue.
Reply

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