[Resolved] Reliance Communications — Change of plan without informing or confirmation

Sanjay Dagra

from Delhi, Delhi

Address:

Jamnagar, Gujarat, 361005

My reliance gsm no [protected] ... my plan was changed without any prior notice from Rs.197 to Rs.350 for my two number now my bill is Rs.799 i was expecting my bill about Rs.500 ... no confirmation was sent to me . i just upgrade 4g sim they cheated change my plan without my consent.. my bills have increased and to top with it service quality got poor i also try to register my complaint on 198 number but they refused and put my call on hold for long and dissconnected ... waive off current charges as no prior message or confirmation was given to me ... its my request to you please help me..

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Jan 29, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2016

Reliance Communications Customer Care's response Dear Sanjay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Dec 26, 2016

Reliance Communications Customer Care's response Dear Sanjay,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications