[Resolved] Reliance Communications — Changing data plans without my knowledge and overcharging

Jess Joseph

from Nagpur, Maharashtra

Address:	Pune, Maharashtra
Website:	Pune

I have been using Reliance Netconnect Dongle (No. [protected]) since 2013 with unlimited plan for a monthly rental of Rs.999.I have upgraded to 4g because they are closing the CDMA service, customer care people told me that your data plan will remain same but after 4G activation they have change my plan without asking me and send me Rs.12383 bill.
I also registered a complaint but no response from billing department.

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Sep 17, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Reliance Communications Customer Care's response Dear Jess,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Comments

sudhharr

from Palani, Tamil Nadu

Reliance will just give a call and close the complaint without resolution.

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition addressed to TRAI and Ministry of Telecom
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"