[Resolved]  Reliance Communications — Charged for discontinued service

Address:	400064
Website:	www.rcom.co.in

I would like to inform you that I was a CDMA landline user from last 8 years with regular bill payments.

One day I got a call from Reliance Head Office stating that reliance is converting all CDMA users to GSM users and also the number will change. They also stated that your landline unit will also change. So I agreed to change to GSM and also to buy new unit for which they charged me Rs 2000/-. I got the unit and within 3 days my old number stopped and new number started. It was communicated that whenever someone will call on my old number, system will inform that number has changed and will give new number.

When I started my new number first thing I found that whenever someone called on my old number call gets disconnected and no message from system was coming. I did not care much on these and did not considered it.

After using the unit for nearly a month the telephone unit stopped working. I called call centre and informed them full story and they told me go to Reliance gallery . I went to Reliance gallery they told me there is a issue with the unit and need to buy new one by paying Rs. 2000/-. They told me to call customer care centre if I want free replacement.
After getting tired of communicating with customer care and at reliance gallery for several times I did not got any resolution and I removed the sim from unit and started using in my Mobile phone.

This was also OK, Bur after paying for around 3-4 months I realised that the bill is coming more than my expectation.So today when I checked the bill I found that I am being charged for my old number as well. So I called customer care and they told me the number is not terminated.So I asked the person to transfer the call to some senior person to discuss. So after waiting for around 30mins on call it was transferred to Mr. Sehnaz Khan.After discussing a lot on this he said it was my mistake that I have not terminated the number but my question is I have not received any communication from any one that I need to terminate it.

If I am not using the service, also company is not providing the service they why it should be charged.

After discussing he tried to transferred to his senior but due to unavailability of senior he told me that he will call you.I asked him to give a complaint no., Then he started speaking rudely that we have not done any mistake so we will not give u any complaint no.