Reliance Communications — Cheating of reliance communications against over billing towards vas i.E. Mobile internet on my post paid mobile no.[protected] .

Address:

Mumbai City, Maharashtra, 400710

I was using the above reliance post paid mobile no.[protected] since last twelve years . They have added the mobile internet (vas) without my consent from june, 2015 onwards and started over billing with the useless internet provided on my mobile. I had sent a message to reliance customer service to de activate the same on august, 15 and they have not taken any step and charging the bill till october, 15. I had removed the sim from my hand set on 5th october, 2015 and desired to never use the service of reliance and send a request by mail to reliance customer service for terminate the mobile no with immediate effect. I received a message from customer service once i have settled with all dues they can do for the same. I informed i can pay the bill and if they can reduced the over bill charges of vas and asked to send the revised bill of the same . I never received any reply from their end and unfortunately, one gui who the representative from reliance came at my home on 18th nov.2015 he said he will sort out all the problems with his senior directly over phone and do the needful. I said i can pay with one condition that i need to terminate mobile no. He said ok, he spoke some one at their office and reduced an amount of rs.1000/- and confirm i will not receive any future bill from their end. I got a receipt from him towards payment collected me. As soon as i got the receipt of acknowledge mail from reliance, i again informed to customer service whatever the charges i paid and fll and final and i don't want any bill arise from their end. Again i am getting the bill from reliance november, 2015 & dec. 2015 with late fee charges ctc.. If i am not using the sim on october 2015, on wards. Actually, this is the clean cheating from reliance and i do not want pay any single amount. I would request you to kindly help to sort out the issue. Thanking you, sincerely yours, unni c nair mob. No.[protected]