Reliance Communications — Complain of misleading information by reliance outlet

Address:	Pune, Maharashtra, 411045
Website:	www.rcom.co.in

Hello sir,

I am reliance customer since past 10 years and i have been using cdma wll phone # 32509262 till 25th may, 2016.

Please note that i had bought reliance cdma phone recently in february, 2016 by paying 2500 for the instrument and it was promised from your official franchise "tisha communication", baner branch that 200/- rs. Will be refunded by adjusting against your bill for each month till 12 months. However, it happened only for 1 or 2 months and there after there was no refund.

1) your official franchise suggested to make a payment of 200/- short for may bill and they promised to get it settled.

2) my cdma was discontinued since 27th may, 2016 however i am still charged for the month of june i. E. 25th may to 24th june.

Since the cdm technology was discontinued from your end i was forced to move to the reliance gsm technology and i purchased gsm land line phone on 1st june, 2016.

I have several doubts in my mind as i do not trust reliance franchise any more.

I requested them to provide me the clarifications for my following doubts / queries / concerns:

1) why the amount of 200/- rs. Is not refunded since the day i bought the new cdma instruments as promised?

2) why did you generate the bill for june when the cdma phone # 32509262 was already discontinued from your side without any notice on 25th may?

3) why did you charge me late fees of 100/- rs.In the bill for the month of june?

4) did you authorized your franchise owners to provide false and misleading information and promises to the customer on your behalf?

5) they have shown me the correspondence on your official email id mentioning that they already requested the reliance people to get the bill settled i. E. (Settle 400 rs. And leaving the dues only limited to 76 rs.) as an assurance but not sure if you can acknowledge the same.

If these promise is false then i requested them to either take the action on your franchise or give me in writing as they have promised.

Please let me know how to move forward in this matter and help me settle the issue.

I will not pay any charges / late charges if i do not get clarification from your end.

I am very happy to settle the matter asap and pay the dues from my side if any but if i don't get response to my above queries then i don't have any option then to put up my case to:
http://www.pgportal.gov.In/grievancenew. Aspx to get the justice.

I have already provided the bills for your reference.

Thanks,
Mouneel


Mobile: [protected]

[protected]@yahoo.com