[Resolved]  Reliance Communications — Complaint against billing

Address:

Thiruvananthapuram, Kerala

I'm using a reliance post paid connection [protected] with rental amount of Rs.249. Also i have activated a data plan for Rs.98 for 650 MB. My monthly data usage exceeded by 99 MB and was charged at a rate of Rs 10/MB.Total of Rs.990 was billed for the extra data usage alone.However I received a call from [protected] on Wednesday, 20th August 12:08IST from a Reliance Executive, Mumbai Office. He said to me about the extra usage charged levied against me and promised me that if I opted a 1 GB data plan for Rs.123, the extra charges on data usage will be waived off.So i opted for the plan and the executive confirmed that the extra Rs. 990 charged will be waived off once the detailed bill is generated on 26th of August.But when the bill was generated the extra data usage amount was also billed. I tried contacting customer care regarding the issue but the executives disconnected the call without hearing me out. I also tried to raise a complaint via Reliance chat support.I described the whole incident and even gave the number from which i got the call.But the executive denied to raise a complaint saying there was not enough details regarding the waiver.They have also cut my outgoing calls as of now. Kindly resolve this issue at the earliest.