[Resolved] Reliance Communications — Complaint for roaming charges charged

SumeetAgrawal

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400104

Hi, I have activated National Roaming Pack of Rs.75/- on 01.12.15 which i deactivated on 12.12.15, same was confirmed by Customer Care Executive. In my Dec-15 bill i was charged for the same. Now again in my Jan-16 bill i was charged for National Roaming Pack of Rs.75/- which i didn't activated. For these i spoke to Customer Care Executive with his senior person named Madhuri - Floor Supervisor who gave me silly reason that in system invoice is not showing which i think is not an acceptable answer. Attaching herewith both the invoices for ready reference, please look into these and waive the same at the earliest. Else i would have to option to port my number in other network. Thanks & Regards Sumeet Agrawal [protected]

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Oct 27, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2016

Reliance Communications Customer Care's response Dear Sumeet,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sumeet,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications