Reliance Communications — Connection Issue with CC

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir / Ma'am,

With due respect, I would like to inform you that I have been using my mobile no. [protected] for almost 6-7 years and did not face any problem. However for the last five six months, I am unable to connect to customer care on any number either it's 198 or 333. Every time I call, I am told that the called is being transferred and an automated voice starts advertising. Just after the ad finishes, I receive a thank you message from the automated voice and the call gets disconnected. It's happening to me on both the number, provided above.

I have recharged my mobile with STV109 to get 350 minutes and it's not been even 15 days and now I am being charged with normal tariff. I have done this recharge again today and am unable to check my remaining minutes and have no one to get assistance from. I don't know how am I being charged.

Kindly look into the matter and activate my customer care service so that I could connect to customer care executives and get information for anything.

Sincerely,
Apoorva Gaurav
+91 [protected]