Reliance Communications — Considerably low speed and illegitimate charges

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am a new user of reliance broadband and have been using it for the last 2 months. My details for the broadband connection are;
Name: Apoorva Gaurav
User ID:[protected]
Connection: Reliance Wireline with 1 mbps speed

With in these 2 months of time, I have lodged number of complaints around 20-25, may be more. I have always been given assurance of permanent resolution of the problem by technical team with in 24 hours and the most surprising thing is, I have never received a single visit from their technical team. This month only I lodged telephonic complaints for almost 4 times and 3 email complaints to broadband as well as appellate authority.

All my complaints from this moths were merged into last month's complaint, because that was in progress and I am damn sure that it would still be in process. I am eagerly waiting for their 24 hours to complete and get my problems resolved. Now coming on to my problems, all of them are given below;

1. Everyday, I get my internet disconnected for some stupid reasons like;
- Connectivity error
- Server unresponsive
- Proxy connection problem
- Network Connection error
- Remote server is not responding etc.
These problems come into play almost everyday or atleast once in 2 days on average, but still nothing has been done and I still face this problem. No technical person is doing it, and I am pretty sure that this can not be the issue from server, as the server doesn't work that bad on everyday basis.

2. Speed of the connection varies from 100 kbps to maximum of 750-760 kbps and my connection says that I am assigned for 1mbps. Connection ha never ever crossed 800 kbps and normally I receive 400-550 kbps on an average. I have lodged complaint for this also and getting only assurance nothing in practice.

3. I am being charged fully. I have taken postpaid connection and the month goes from 11 of every month to 10th of next month. Please note that I have already received my hard copy of bill today from 11.01.2015 to 10.02.2015. Advance bill (how amazing) irrespective of the problems I am facing. Doesn't matter if the problem is resolved or not, bill will be generated in advance and ever payment due date for the bill completing it's month on 10.02.2015, is 29.01.2015. Isn't it interesting ?
Also, I have been charged 1300 in advance prior to the connection and only 1200 bucks were adjusted in my bill. Don't know where have my 100 bucks gone?

I am tired of complaining customer care for my issues and have written to complaint department twice and to appellate authority as well, but my efforts gone in vain.

I am now writing you to get some justice on it and hope that your intervention into this matter would sure come up with some effective results otherwise I would have to call off the connection.

Look forward to get some response from reliance with your additional efforts.

PS: SPEEDTEST SNAPSHOTS ARE FROM OFFICIAL RELIANCE SITE, TAKEN AT DIFFERENT TIME OF DAY.

Thanks,
Apoorva Gaurav
+91 [protected]