[Resolved]  Reliance Communications — Control Issues: [Action Req]- Nine Times Incorrect Balance Deduction

Address:

Chennai, Tamil Nadu

I am again writing with regards to the incorrect balance deduction hat was made yesterday on 22nd May. I have 799 unlimited plan and with 30 mins aviabale to call on other network 20 rupees were deducted from the main balance. I called the customer care and reported when 5 rupeees was deducted. Again whole day i faced the balance dedcution issue and reached upto 20 rupees and i had to stop calling. I don't understand whats the use of customer recharging with this pack if he cannot make use of it. On the top your company has severe control issues and follow illegal practices of makinf money. I see you or the higher managers have no control in keeping hold of these issues. hence i will escalate this to the next level. On 19th they charged for some VAS service and got refunded immediately. On 22nd they deducted 20 rupees from the main balance (SR[protected] and i raised this withe floor manager but even he was not convincing he asks me to wait for 24 hours, but whatsthe point if my validity was to expire on 22nd itself and i cannot make calls. Please get curb on the control issues and have the refund proceessed. Rather i should claim higher amount for giving unnecessary trouble to the customers. Regards, Sanket