[Resolved] Reliance Communications — Coverage issue sr no[protected] | |||||
This is in reference to sr no[protected] raised with reliance communication customer care a month ago which was closed by reliance without caring to resolve my network/coverage issue without any customer conirmation or information whatsoever. Subsequently emails written to appellate authority on rcomappellate.[protected]@relianceada.com remains answered (Forget about resolution, not even a simple auto acknowledgement is missing, wonder what kind of systems and processes they adhere) . On top of if you call the appellate authority on[protected] they ironically tell you that they don't have access to emails. However they do not hesitate even a minute to bar your services for nonpayment and do not bother to work on your complaint. I was so frustrated with coverage issue that i almost begged to them to allow me to port out if They were not able to provide a resolution, however they remained noncommittal and chose to ignore my plight. This is clear and classic example of gross negligence of customer queries, closing customer tickets without giving resolution just to maintain their tat (Referance sr no[protected] and barring the services owing to non payment without closing the very basic need i.E. Voice for which one still uses a phone service in india. The company's irresponsible their lackluster behavior behavior has caused significant damage to me both financially, mentally and otherwise. I need to move to the court and file a complaint. Their customer care reshma even refused to give me a conversation id or a ticket no, it was only after i insisted on the transaction id, she provided me one. On asking to transfer the call to her team lead she said her team lead no is busy and she is unable to transfer the number. Finally she gave me a transaction id : [protected]) How can get in touch with highest escalation authority since clearly appellate authority mr kamlesh melwani's office doesn't seem to work clearly. The bill dates are approaching and i fear they reliance folks will start harassing me again to pay for the bill i have not used. Please can someone suggest me the last escalation point and the procedure to move to the court to file a pil? Warm regards, Tanmoy Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support May 01, 2016 Reliance Communications Customer Care's response Dear Tanmoy, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
 3 Comments | |||||
Comments
there is no need of an alternate contact number, u can contact me on the registered number itself.
I have been waiting for a resolution since last one month.
I have been waiting for a resolution since last one month.
Thats totally outrageous, thank you for the post, it will make my case stronger in the consumer court that Rel co closes consumer complaints even without confirming with the customer, going for an appeal against these blatant lies seems to be the only way left for me.
Guys take cue from my experience, the Grievance Redressal system of RCOM including the appellate authority is absolute terrible to say the least. Also planning to create an FB page to create awareness about the harassment and terrible responses and lies I have been getting from RCOM appellate authority which is supposed to be the highest escalation metrics offered by the provider, I have the audio recordings of the appellate authority executives promising a call back (which includes their managers).
Guys take cue from my experience, the Grievance Redressal system of RCOM including the appellate authority is absolute terrible to say the least. Also planning to create an FB page to create awareness about the harassment and terrible responses and lies I have been getting from RCOM appellate authority which is supposed to be the highest escalation metrics offered by the provider, I have the audio recordings of the appellate authority executives promising a call back (which includes their managers).
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
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