[Resolved]  Reliance Communications — CUG plan after converting CDMA to GSM

Address:

Nashik, Maharashtra

I have converted our 2 Reliance mobile numbers from CDMA to GSM using INP. In past this both numbers was working in CUG plan. But after converting to GSM, CUG is not activated for these two numbers. Before converting to GSM I had communication with Reliance Customer Care. They said after converting you can apply again for CUG in reliance mobile store. But now when we went to Reliance Mobile Store they are saying that these both numbers are already in CUG and for both mobiles 199 plan is activated. After that I called to customer care they are saying you are using 149 plan and CUG is not activated between these two mobile numbers. I am completely confused now what to do. Website is also not user friendly, in my user account on http://www.rcom.co.in my active plan is not shown anywhere. Please let me know what to do to activate CUG again on GSM. Because customer care and mobile store agents both are providing different information. And mobile store agent is not ready accept my CUG application because as per store agent CUG is already active. My both numbers is as below: [protected] [protected]