Reliance Communications Customer Care Service — Reliance netconnect not connecting in hsd mode

Address:	400709
Website:	www.rcom.co.in

I am using a reliance netconnect +. i have requested a plan change to 999 truly unlimited plan (from monthly 2 gb plan). i have already exhausted my 2 gb bandwidth and couldn't connect on high-speed mode. so i have requested for the plan change on saturday (2nd july 2016) and was said it will be done by sunday morning but didn't happen so i raised a complaint with your customer care. they said the issue will be resolved within 6 hours. on my service login page (http://myservices. relianceada.com/loadservicedetailsusageaction. do), i can see that my plan is changed to hsdreliance3_999_unlimited but still, i was unable to connect on high-speed mode (hsd). i have been calling your customer care many times and they say it will be resolved within few hours but still the issue is not resolved. so please resolve the issue at the earliest already it has been almost 5 days. also sent a mail to [protected]@relianceada.com and got no reply.
Datacard no: [protected]

Complaint no:[protected]
Complaint no:[protected]