[Resolved] Reliance Communications — Data card - 4g card not delivered

Jenifer PM

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400037
Website:	www.rcom.co.in

I have been getting messages since almost 3 weeks now that my 4g data card shall be sent and that my cdma data card has been deactivated.In the the interim they made me pay for the monthly charge of 1000.

I have neither received the new data card nor is my old one active. This is affecting my work considerably.

In the interim i get atleast two calls a day from their customer care explaining me of the offer and the card but when i say i have not received it and need to be helped they are clueless.

This is another instance of cheating the customers by promising a change and not providing but making them pay the monthly bills irrepective - even when the service is discontinued for more than 3 weeks now.

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Aug 7, 2021

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jun 15, 2016

Updated by Jenifer PM I have been using Reliance walky since last few years now. My instrument was not working since last 15 days so i complained to them today only to find that the CDMA technology has been discontinued 3 months back and that i need to purchase a new instrument. For that i need to go to the reliance outlet.

It should be noted that while i keep getting several calls to upgrade and sell their packages on my this number and my alternate mobile number, i never got a single message of call for this change in instrument.

It should also be noted that while they knew that the instrument was changing and hence the service will not be available they hAve beeN sending me the monthly bills and charging me for the same.

Today when i called the customer care, the lady was extremely rude. Her supervisor gave me the address but refused to give me the numbers of the outlets. Is it possible that they do not have the numbers of their own DSA?

I am ready to pay the charges for the new instrument wihc will then be adjusted from my bills but i cannot go searching for their outlets especially when the addresses given seem sketchy and there is no contact numebr as well.

THIS IS A COMPANY OF CROOKS AND GOONS WHO ONLY WANT TO CHEAT CUSTOMERS IN PAYING THE MONTHLY BILLS WITHOUT PROVIDING SERVICE.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Jenifer,

Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.

Regards,
Reliance Communications