[Resolved] Reliance Communications — Data card no:[protected]

babu69721

from Chennai, Tamil Nadu

Address:	600004
Website:	reliance communications

Sirs
Reg: data card no.[protected]

In the month of july'16 your service was not there for 15 days due to 4g upgradation. But have raised full month bill of rs.1143/-. I have paid the same without enjoying your services for 15 days.
From 18th of july your 3g services resumed but was working with speed 25 kb only. Hence i have used only 3gb data only (As per your reliance home website)

From 1st august you have launced 4g, but unfortunately my sim was not activated up to 10th. After 10th i have used only 771 mb of your 4g services. I have your auto message also. Now you have raised a bill for rs.1418 stating that i have used 52gb of 3g data and 780 kb of 4g data which is totally false. The bill raised by you totally incorrect.

My plan is 999 unlimited plan. You have not intimated the new tariff or apportioned 4g limit to the the customer. As a customer i have every right to receive informations and notifications.

Your customer care no *355 gets disconnected automatically when i choose 4 or 2 to speak to your representative. I was not able to give any service request over relianceada myservices website, since those menus were disabled.

I have got this connection only in feb’16 spent about rs.1400 for dongle and again spent rs.1000 for 4g dongle is a total waste since 4g dongle was not working at my home.

I have sent mail to you on 11.8.16, subsequently your telecaller called me, discussed in detail. He cancelled the data card connection immediately. And requested me to send separate mail for waiver of the bill amount. Hence i have sent the above mail on 23.8.16. Till now i have not heard anything from you till date.

Now am getting daily reminder sms and legal action notices. I have sent several mails to your appellate you have not even responded to a long standing customer like me. I wish to state that i will also go legally.

Kindly waive my bill amount and cancel the data card connection.

Regards,
K g srinivasan

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May 17, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by babu69721 my mobile no:[protected]

Verified Support

Oct 14, 2016

Reliance Communications Customer Care's response Dear Srinivasan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Oct 14, 2016

Updated by babu69721 1) i am your 14 years customer, never defaulted single bill in so many years.
2) i have paid rs.2500 for 2 dongles which has become total waste.
3) i have not used data in july'16 since your network was shutdown completely for 15 days. your people not allowed single paisa waiver, so i have paid full bill amt.
4) in the month of aug'16, though 4g was not working at my house, you have raised a false bill for usage of 53gb - rs.1456.
5) i have used only 3gb of your data since your network is not working.
6) i came to know from store that my plan has been changed. how can you change my plan without my acceptance? you have not sent any communication to me.
7) i have sent several emails in this regard. no body has replied and now sent legal notice to me.
8) i also have evidences o[censored]sage - auto message received when i called *355.
if you want to honor me as 14 years long standing customer, waive this amount immediately and inform me.
9) as otherwise, i will go to legal forum and claim rs.50000 for my mental agony and harassments.
k g srinivasan
[protected]

Verified Support

Oct 15, 2016

Reliance Communications Customer Care's response Dear Srinivasan,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Oct 16, 2016

Updated by babu69721 i have not received any calls from m/s reliance regarding the issue. i have given reliance number([protected]) only.
regards
k g srinivasan