Reliance Communications — Dead phone

Address:

Mumbai City, Maharashtra, 400076

The phone is dead from 1/6/16, have done several complains .and have written to them but no one has repaired till date and now they have send a bill for a dead phone .ph. No 32654941
When we complain they give us different no .which is not valid .
On 31/5/16 reliance agent his Reliance ID name Janardhar Yadav 27953571 changed my hello phone CDM 32654941 to GSM [protected] .he has changed the landline phone instrument and have paid him 2000/- for the same .
The tel worked for 2 hours while he was here after that it went dead .till date it's dead .and bills are being send ...on which if not paid they are charging late fee .instead I would like the reliance company to pay for my business loss as this no is registered for my official work .
This agent his another name Gyan his mob no .[protected] also is not picking my calls .please help .