Reliance Communications — deducting the total balance of my account to make it zero

Address:

Mumbai City, Maharashtra

Dear executive, I am Dr Nayan Jadhav, I have been using this reliance gsm number [protected] since more than a year and have been experiancing balance deductions on a regular basis but with smaller magnitude but on 22 feb 15 my whole balance of Rs 173 was completely deducted and didnt got refunded..so i tried to complain to customer care but they had only one answer- "system is down" and that too on my successive attempts...height of the services occured on next day when they even didnt allowed my call to reach to the executive with some internal settings... is this what u call a service????? being in the kind of services i am emergency services are needed and i too hadnt any alternate number ..have faced many hardships that day... yours is so reputed company dont spoil the name of anil ambani by your low level services ..company has set high standards but you guys are lowering it...hope you will resolve my issue giving priority or else i wii have to use my right to go to a consumer court or trai..hope the need doesnt arrive and let it be a wake up call for you...thanking you...i do u have recording with your executive i[censored] want will send it