[Resolved]  Reliance Communications — Deduction of charges

Address:	Mumbai City, Maharashtra
Website:	www.rcom.co.in

Reliance is one of the worst service provider.Time and again they will deduct some random charges .This time They have deducted 200 rs from my account.My balance on 2nd nov in main balance was 212 rs.when I checked on 4th nov my balance became 12 rs in main balance.i have got promo balance also around 400rs.When I have given mail to reliance customer care they have replied that for calls i made charges got deducted.1st of all I hardly made call worth 15-20 rs.2nd thing is whatever calls I am making charges are getting deducted from promo balance.For your information if promo balance is present Then for calls made charges deducts from promotional balance.Then where my 200 rs has gone.please provide me satisfactory response don't mislead the customer saying for calls i made charge got deducted.if that's the case please provide me detail on which no I made call so my 200 rs over or got deducted.Really very pathetic service from reliance.
phone number which you given on your site.i called on that they are telling they have last 3 days detail only.my 1st question is if I am having promo balance how come money got deducted for calling from main balance.As such my call rate plan is 3 mint for 1 rs.And according to you I have talked for rs 200.it means I talk a lot.then please provide me few numbers on which I have made call.You are not giving proof just telling I have made calls.please provide me a number on which I can call or complain .when I am calling 198 that is also not being connected.
My reliance phone no is [protected]
Alternate phone no is [protected]