[Resolved] Reliance Communications — Deduction of more call charge illegally. | |||
Respected sir, I beg to state that i have a reliance cell phone no [protected] and call charge rate is 25 price per minute. I have done a call from this phone to [protected] today, ie, 17.06.2016 at 10:15 am, call duration time was 5 min 52 sec. But, call charge deduction done by the reliance co. Is rs. 8.80 and the co. Take more charge rs. 7.30. Actual call charge = 6 x 25 = 150 price = rs. 1.50. I have done a call to the reliance customer care (No -198) to solve this problem today, ie, 17.06.2016 at10:30 am and send a email to the reliance customer care ([protected]@relianceada.com) today, ie, 17.06.2016 at 1:48 pm to refund excess call charge rs. 7.30. But, the reliance customer care can not solve this problem. Kindly, take necessary action to refund excess call charge rs. 7.30. Thanking you, Yours faithfully, Arup kumar barat. Phone no. :- [protected] Was this information helpful? | |||
Jun 18, 2016 Complaint marked as Resolved Complaint solved in 12 hours.Thanks. Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 17, 2016 Reliance Communications Customer Care's response Dear Arup, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jun 18, 2016 Reliance Communications Customer Care's response Dear Arup, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary benefits has been posted to your account. Thank you! Cheers, Reliance Communications | |||
 2 Comments | |||
Comments
Thank you Indian Consumer Forum & Reliance Communications.The problem was Solved.
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
My Alternative cell no. is [protected] which is required by you for solving my problem.
Thanking you,
Regards,
Arup Kumar Barat.