Reliance Communications — Deduction of vas which was not subscribed by me

Address:

Dewas, Madhya Pradesh, 455001

Dear mr nitesh kadam

Very good morning!!

I thank u for ur prompt response regarding waiver of rs 10 and crediting it back to my account.

Also as suggested by ur and written below i had immediately sent sms stop to 121 and when i received the message “ dear customer, you are not subscribed to any vas packs. To know about top vas packs sms start to 121 “

This happened with me many times so i want to know:

1) how this vas has been activated automatically when i have not subscribed it at all.
2) how to block this site permanently and can u do it for me.

Please respond so that i save time and botheration each time writing it back to customer care for waiver of the same.

Kindly respond immediately and refer to all the mails exchanged with us this time and last time when the same deduction had taken palce automatically without my consent.

Sanjay argal

(M)- [protected]
Alternate (M) +[protected]


From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 18 may 2016 22:23
To: sanjay. [protected]@stisanoh.com
Subject: re: deduction of 10 rs from my prepaid phone recharge amount phone number [protected] on 18/05/2016 @2:49 pm [t[protected]r1s010z1523359]

Dear mr. Argal,

We acknowledge your email dated may 18, 2016 for your reliance number [protected] and regret the inconvenience caused.

Kindly note that the waiver of rs. 10/- has been credited in your account on may 18, 2016

To unsubscribe value added services, sms "stop" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours.

Further if you have any concern, kindly write back to us.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Nitesh kadam
Officer - customer care
Reliance communications limited.

Download 'reliance instacare' mobile app from google play or windows store or itunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


— original message —
On may 18, 2016 at 4:54 pm, sanjay. [protected]@stisanoh.com wrote:
_

Dear sir/madam

Refer my so many following mails below this mail for unnecessary deduction of vas from my prepaid balance amount.

To my extreme displeasure once again the vas of 10 rs has been deducted from my talk time today and again by shemaroovp account has been credited by this amount where the balance has been changed from 150 rs before debit to 140 rs after debit. An sms from reliance has been sent and received by me @ 2:49 pm today ie 18/05/2016

As suggested on ur customer care site i have sent an sms @ 4:36 now and have got the message that no vas is activated/subscribed on my sim.

Hence i have 2 requests from u:

1. Refund my 10 rs immediately.
2. Block shemaroovp and similar names from giving any further vas message to me hence forth.

Pls confirm action taken in this regards.

Regards,

Sanjay argal

(M)- [protected]
Alternate m) +[protected]


From: sanjay. [protected]@stisanoh.com [mailto:sanjay. [protected]@stisanoh.com]
Sent:18 april 2016 09:01
To: '[protected]@relianceada.com'
Subject: re: deduction of 80 rs from my prepaid phone recharge amount phone number [protected] [t[protected]h3s010z1268428]

Dear ms amisha bhanushali,

Very good morning!!

We tahnk you for ur mail as below and acknowledge 41 rs in total has been received by and added to my talk time. Still rs 40 are balance (As total rs 80 were deducted from my talk time) to be addressed for which u have told further 2 days’ time for addressing. We shall wait for this duration as desired by you.

Further we would like to inform the following:
A. There is no cas activated on my prepaid and i have tried smsing on 121 number and also on tol free number 155223 but as per both no cas is activated.
B. Kindly note that this service shmaro had earlier alos deducted 80 rs on 4 occcassions some time back when i complained and got them waived off last time.
C. Looking to above kindly fix this problem permanenetly as even the reliance outlet at dewas ie shri sai service (Mr saurabh verma) has not been able to resolve this issue for me.

Thanking you,
Yours sincerely,

Sanjay argal

Gm (Qa)
Sti sanoh,
Dewas (Mp)- 455001
(M) — +91 [protected]


From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent:17 april 2016 11:51
To: sanjay. [protected]@stisanoh.com
Subject: re: deduction of 80 rs from my prepaid phone recharge amount phone number [protected] [t[protected]h3s010z1268428]

Dear customer,

We acknowledge your email dated april 16, 2016 for your reliance number [protected] and regret the inconvenience caused.

Kindly note that the waiver of rs. 40/- (20+20) has posted in your account on april 17, 2016.

We have registered your complaint regarding vas deduction vide service request id:[protected] on april 17, 2016 at 11.40 am and same will be resolved by april 19, 2016 at 12.00 am.

We would appreciate your patience and co-operation in this regard.

To unsubscribe value added services, sms "stop" to 121 (Toll free) or dial 155223 (Toll free). It will be deactivated within 4 hours.

Further if you have any concern, kindly write us within 24 hours from the date of deduction.

Assuring you of our best services always.

Thank you for choosing reliance.

Warm regards,

Amisha bhanushali
Officer - customer care.
Reliance communications limited.