[Resolved]  Reliance Communications — Delay in repairing Dongle (currently under warranty)

Address:

Pune, Maharashtra

I have submitted my Pro3 dongle ([protected]) at Shri Sai Communications, Chinchwad on Jul 2 and till now there is no response from this authorized service center. I contacted Reliance Appellate Authority several times but they are doing nothing to progress this case further. Below are the list of persons with whom I have interacted on [protected] which is Appellate authority contact number along with the interaction ID: Mujahid Khan: [protected] Sheetal Pnsare: [protected] Manisha Kamble: [protected] Ishrat: [protected] Ishrat: [protected] There were many other times I have called and not noted the Interaction ID. Everytime I call, I get to know that they are waiting for response from the local office and I was asked to wait for another 72 hours. Its been 25 days now and they have not received the response. This is just unacceptable and a strict action must be taken against them. I have suffered enough due to this. Everytime I have to spent my mobile balance for more than 45 min call as they used to put me on hold. I want my device to be replaced and some compensation for the sufferings I have faced due to this irresponsible handling of customer grievance.