[Resolved]  Reliance Communications — Discontinuing my outgoing services without prior intimation

Address:

Nagpur, Maharashtra

I ported my number from IDEA to reliance. Porting was successfully done on 03-July-2015. I used the services for couple of days without any issues, and now suddenly on 07-July-2015, they have discontinued my outgoing services, and internet data usage. I tried calling their customer care number 198 three to four times, and every time there customer care people are busy and dont answer even after holding for 20-30 minutes. Then I dropped them an email about the issue, and they even didnt responded to that within a day. I need to send them another email, and then I got the reply. Now, they are saying the services are discontinued due to negative CAF (Customer Application Form). My question is if this was the issue, my number should not have been started or the porting request should have been rejected. What is the point in harassing the customer after the number getting ported. I am also attaching the screenshots of the messages that I got on my successful porting. And on the top they discontinued my services without any prior intimation. I just tried calling on 07-July Morning, and found that I cannot make a call. This has definitely caused me lot of trouble, and I would like to claim a reimbursement for this. Why should I again visit the reliance store, due to the mistakes that there executives might have done while submitting the documents. Because I submitted all the documents and photo as they suggested.