[Resolved]  Reliance Communications — Disloyal to its customers

Website:

rcom.co.in

For the last two months i have paid 6900 rs.. For using 17 gb totally.. Would you believe it.. But thats the price you pay after choosing rcom as your internet service provider.. I chose rcom two years before even though my friends warned of choosing reliance.. I had chosen because i needed a larger data plan.. Rcom was providing 40gb at 999rs.. While they market it you would get upto 16mbps, in reality the average speed would be 100-150kbps during peak hours and around 1mbps after midnight.. Still i persisted with reliance.. I never complained them.. Until the painful last two month bills i have got.. Firstly, they promised me, that i would be retained with the same amount of data and tariff after migrating to 4g reliance.. Which means my old [protected]@999.. Which anyway at the back of mind, i thought it would be impossible for reliance to contain.. But atleast i was expecting an affordable plan.. Finally the plan was a meagre 5gb at 1100.. And without any notification, they had changed over me to this plan.. Only at the end of that month did i got the mail about this.. At that month i had already used 7gb which was over the limit.. That month bill was 2045rs.. Which means i have paid over 1000 rs for the extraa gbs.. I was heartstruck.. The next month i had used 10 gbs.. This month it was 4800.. Shocked to see this.. Being a middle class family member, this is really hard for me.. But i have paid the bill now after debts from my friend.. For 5 gbs i have paid 3800 rs... Do u believe this.. Yes you got to.. Now that i have called them to close my account.. This is really bad than the credit cards.. This is such a poor experience with reliance.. Even with customer care, they never respond calmly.. They communicate like, they dont really want us to be their long time customers.. And i read that mr. Anil ambani has crores of debt with rcom.. And he has found out how to make this into a profitable ones.. Like sucking the blood out of spines from a hard earned middle class family.. I will never trust with reliance in my life hereaftee.. Even with mukesh's jio.. I write this with immense pain at heart.. People reading this think twice before choosing rcom..