Reliance Communications — Dispute regarding Payment of Reliance CDMA Mobile [protected] for Rs.700 made through Paytm

Address:

Patna, Bihar

I made a payment of Rs 700 against CDMA mobile no. [protected].I paid it through Paytm. Reliance communications says that they are unable to track the payment. Paytm says they checked with Reliance and that the Reliance customer care had provided a reference no. saying that they did receive a payment of 700 rs. However, Reliance has debarred my brother from making calls. They keep calling him fro payment and keep harassing by sending sms as well. I have attached the payment receipt. Below you can find the emails I have exchanged with Reliance and Paytm. Please help me in this matter. The Reliance no. [protected] belongs to my Cousin brother Amanatullah. Thanks & regards Arfeen Alam [protected] [protected] On Monday, 25 May 2015 6:08 AM, arfeen alam wrote: I spoke to Reliance customer care today only to know that you guys are still unable to track the payment. Why Paytm still says, the payment has been made. Payment receipt is there on my paytm profile. Have a look at the attached file. Why do you accept payments from Paytm when you are unable to track them. Thanks & regards Arfeen Alam [protected] [protected] On Friday, 22 May 2015 11:53 AM, "RCOMAppellateAuthority.[protected]@relianceada.com" wrote: Dear Customer, We have gone through your e-mail for your Reliance Mobile Number [protected]. We regret the inconvenience. We have taken up your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via Email or Phone call (Wherever applicable) We request your cooperation in this regard. Assuring you of our best services always. Thank you for choosing Reliance services. Regards, Appellate Authority Bihar You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. ============================================================================ From : [protected]@yahoo.co.in on[protected]:16:43 ============================================================================ Hi, I have constantly been harassed by the Reliance customer care team. Please take a look into this matter and let me know if you can help me in this regard. You can go through the below emails I have exchanged with Reliance and Paytm. Thanks & regards Arfeen Alam [protected] [protected] On Monday, 18 May 2015 4:27 PM, arfeen alam wrote: Reliance webworld, patna doesn't accept the Paytm payment proof. They even restricted from making outgoing calls today. I feel frustrated. Thanks & regards Arfeen Alam [protected] [protected] On Saturday, 16 May 2015 1:25 AM, "[protected]@relianceada.com" wrote: Dear Customer, We have gone through your email dated May 13, 2015 for your Reliance number [protected] and We regret the inconvenience. As per the details checked and verified in our records, as per service request id[protected] conformation received from concern department Kindly note that As per the confirmation from concerned deparment, Unable to trace the payments, payment details not available in system kindly provide payment proof at Webworld. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Namrata Yadav Officer - Customer Care Reliance Communication Limited For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer Care number for Inquiry *222 (Chargeable at 50 paise for 3 minutes for speaking to Customer Care desk) Customer Care number for request and complaint 198 (Toll free) Customer care no (any other phone[protected]Prefix STD code with 30333333, other than four metro locations) View the bills and make payments http://myservices.relianceada.com (First register yourself on the portal) From: arfeen alam ([protected]@yahoo.co.in) To: [protected]@paytm.com ([protected]@paytm.com); [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, May 13, 2015 11:28 PM Subject: Re: [Paytm Care] Re: Re: 'Reliance=[protected]' Fw: Your Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 was Successful Hi Shankey, Thanks for your promptness. Reliance guys keep calling my brother and they send sms's. They need to stop this. I did a few recharges online and chose some other company and not Paytm. I am really disturbed. Thanks & regards Arfeen Alam [protected] [protected] On Wednesday, 13 May 2015 1:48 PM, "[protected]@paytm.com" wrote: Regarding your experience with Paytm Ticket #[protected]: Re: 'Reliance=[protected]' Fw: Your Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 was Successful Shankey, May 13, 23:17: Hi Arfeen, I am Shankey and I am going to do my best to help you. I checked with Reliance CDMA and they confirmed that mobile number [protected] has been successfully recharged with Rs. 700 . Find below details: The operator reference number is [protected]A8DEE Please speak to your operator customer care using this mentioned reference number. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm Best wishes Shankey arfeen alam, May 13, 16:33: I am so disappointed with your customer care team because no query regarding payment has been attended at your end. We are still being harassed by continuous sms's that are being sent to my brother Amanatullah at his mobile number [protected]. Its regarding non payment of 700rs plus fine and the subsequent month charges. If you guys are not accountable for the previous payment I made. Should we keep on making payments without availing o[censored]ninterrupted services from you. What we get as an extra bonus is harassment calls and sms's? Thanks & regardsArfeen Alam[protected] On Sunday, 3 May 2015 4:50 AM, " [protected]@relianceada.com" < [protected]@relianceada.com> wrote: Dear Mr. Alam, We acknowledge your email dated April 27, 2015 for your Reliance number [protected] and regret the inconvenience caused. As per the telephonic conversation had with you on your number [protected] today, we understand that all your query regarding payment have been attended. We explained you that there is no payment related update found as on April 20, 2015. We have registered your complaint for payment as on April 20, 2015 vide Service Request ID:[protected] on May 03, 2015 at 02.15 PM and the same would be resolved by May 05, 2015 till 02.15 PM. Your co-operation and patience in this regard will be highly appreciated. Further to your email regarding outstanding reminder messages, we request you to disregard the same. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Kiran TelkunteOfficer - Customer CareReliance Communications Limited. | From: | arfeen alam ([protected]@yahoo.co.in) | | To: | [protected]@relianceada.com ( [protected]@relianceada.com) | | Date: | Monday, April 27, 2015 09:58 PM | | Subject: | Fw: Your Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 was Successful | | Hi, I made a payment of Rs 700 for Reliance CDMA Mobile [protected] on April 20th.The payment was done through paytm.com, the proof of which can be found below. Please have a look as to why my brother Amanatullah is being called on hisReliance No. [protected] asking for the same payment. Thanks & regardsArfeen Alam[protected] On Monday, 27 April 2015 11:17 AM, arfeen alam < [protected]@yahoo.co.in> wrote: Thanks & regardsArfeen Alam[protected] On Monday, 27 April 2015 11:16 AM, arfeen alam < [protected]@yahoo.co.in> wrote: Reliance office called telling me they have not received payment of Rs 700.What should I do? Thanks & regardsArfeen Alam[protected] On Sunday, 19 April 2015 6:54 PM, Paytm wrote: Transaction receiptOrder no: #[protected] Mon Apr 20 2015 [protected] [protected]@yahoo.co.inB-121, Sector 5 Noida 201301 We are here for you at [protected]@paytm.com | Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 | Rs.700 | | Total | Rs.700 | | Amount paid | Rs.700 | | How likely is it that you would recommend Paytm to a friend or a colleague? | Very Unlikely | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Very Likely | | | Your response will be recorded. We'll use it only for the purpose of improving our services! Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications. | Visit paytm.com from your mobile | This email is a service from Paytm Care. 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