Reliance Communications — Disrespectful to Father/Horrible Customer Service/Messed up phones

Address:

Hyderabad, Andhra Pradesh

Have been a Reliance Home Phone customer for the past 10 years. We received a phone 10 years ago and we managed to work around with it until year 9. During years 1 to 9 my father tried several times to exchange or buy new phone and each and every time we were told by the Reliance Stores that they didn't not have anything in stock. After pay approximately INR 2000, we were handed a refurbished phone. This phone barely lasted one month, we went back to the shop and they told us they informed us that a new phone is INR 2000 and is available to new customers. We argued for several hours with the local store claiming that the Reliance agent had cheated us by giving us an old phone for INR 2000. Eventually that evening I took the store phone home asking them that I will only give the the store phone back after I receive a new phone. Initially they declined and then a few hours later they brought us a new phone. The new phone has now lasted us another month and is now completely off. We went back to the store and this time around the store manager/officer/agents all disrespected my father (not once but 3 to 4 times over a period of 3 days). The store demanded that we should have kept a box for the new phone and since you do not have the box we will not be able to exchange or replace the phone. After repeated calls to the stores, they have failed to updates us or let us know how we should go about it. I would appreciate if someone can please take action against the store before I take action against your store Store location: Shaikpet, Hyderabad Tel:[protected] Contact number +[protected]