[Resolved] Reliance Communications — Dongle DataCard [protected]| Asking to Pay Bill after Disconnection.

k01kumar

Address:

Chennai, Tamil Nadu, 603209

From the month of july to august 2016 I was not getting the network for datacard. I contacted nearby Reliance showroom and they told that they are upgrading the network to 4G. I received the bill for Rs 356 for the month of july and I paid. Again in august I received bill for rs 693 for not using the data card, I went to the showroom and clarified they told the usage is NIL you need not pay the amount. Then I disconnected the datacard. In spite of disconnecting I was getting SMS for due. Again & again I enquired about the amount charged in the showroom and confirmed that there is no bill pending and it might be by mistake. Later I contacted customer care and explained the issue. they told that it is the service bill I had to pay for august rs 693. The service charge is rs 356 as I had paid in july, how come rs 693.and I came to know that Reliance has changed our plan to 4G without our knowledge which is not fair. Customer care informed that it is the issue of billing section and informed to contact billing section.
Kindly review the issue and let us know the solution as early as possible. Awaiting for your positive response.

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May 15, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 23, 2016

Updated by k01kumar Pls call Arunkumar [protected] for further communication

Verified Support

Oct 26, 2016

Reliance Communications Customer Care's response Dear Mr. Kumar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Oct 27, 2016

Reliance Communications Customer Care's response Dear Mr. Kumar,

Our customer service team has informed us that your concerns have been addressed. Do let us know if there is anything else we can help you.

Regards,
Reliance Communications

Nov 02, 2016

Updated by k01kumar Billing Cycle (June 26 JULY 26 )- Bill Payed RS 356 Dated 10th Aug2016

Starting Month of JULY there was frequest disconnection and not able use the internet properly and this was informed to the local reliance office @ maraimalainagar

July - we have revisited 2times informed the reliance office
Aug - 1st week revisited reliance office and said the issue

the answer said was there are migrating to 4g and very soon you will get the internet access
but still i was not able to use the internet

Later the Bill was generated for Rs Aug 693 - why?

usualley i will get the bill for Rs 356 (Base on the usage), again we went to the reliance office said about the Billing issue and Internet

The Reliance Team representative said that this is account problem and this will be resolved soon
we said if the issue is not resolved then i will go for disconnection
then later again we got the Bill on SEP 3rd for Rs700.

My question to the reliance team is internet not working and bill generated for the month of JULY-AUG is 693 but the actual bill is 356 for internet not working

in spite of internet not working for the past two months for which i allready payed 356 for the month (June 26 - JULY 26)

kindly recorrect with correct bill Amount to close the issue.