Reliance Communications — Dongle terminated but bill raised and litigation threatened

Address:

560041

I committed the mistake of getting a reliance dongle. The dongle had the number [protected]. However, after sometime, that is around August 2015, I decided to surrendered the connection. Therefore, I approached the reliance outlet, from where I was directed to call the customer care helpline.

I called the customer care helpline and was told that you please pay an amount of Rs. 2320 and wait for three months. If you do not opt for the connection, then the connection will be disconnected. I made the payment of Rs. 2320 and Reliance issued a payment receipt confirming the receipt of the payment. However, to my surprise, now reliance says that I need to pay them Rs. 2090. And a legal notice is served on me.

Under the belief that this is a communication gap, i called reliance customer care, where i was told that the connection is terminated and they cannot find anything in their record. Later again a notice comes. Today i am asked to appear in court.

It was a clear mistake for opting for reliance. If the connection was terminated by me. If as per the advice of the customercare I made the payment of Rs. 2320 which was more than the pending bills at that time. How could notices be issued?

Even last week when I told customer care and told them to escalate the matter with their team and direct the legal team to not indulge in non sense for a case which does not have any cause of action, nothing happened. So it is apparent that even the customercare is not willing to help.