[Resolved]  Reliance Communications — Escalation : Surrender Request- Pathetic customer care service ( Wireline Broadband Customer ID :[protected] [T[protected]SAS010Z3244934]

Address:	Kanpur, Uttar Pradesh, 208001
Website:	www.rcom.co.in

RE: Escalation : Surrender Request- Pathetic customer care service ( Wireline Broadband Customer ID :[protected] [T[protected]SAS010Z3244934]
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rcomappellate.authorityupe
5:58 AM (3 hours ago)

to me
Dear Ms. Rani,

This is with reference to your e-mail dated November 05, 2016, for your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected], regarding service cancellation and billing issue.

We regret the inconvenience and delay in response.

We request you to reconsider your decision for service cancellation and provide us an opportunity to resolve the issue.

The request for service cancellation is registered vide Service Request ID[protected] and one of our executives will contact you within 48 hours.


Your services will be active till the date of cancellation and monthly rental will be applicable.


We wish to inform that post cancellation, you need to return the instrument (if any) or else will be charged Rs.1250/- for telephone instrument and Rs.1500/- for Internet instrument.

The instrument will be collected within 15 days from the date of service cancellation.


The advance payment made by you at the time of installation was not the deposit but it were installation charge, which are non-refundable. Hence, we are unable to process your request. It has already been adjusted in your first bill.

For billing issue, kindly write to us once the service gets cancelled from our end.

Be assured that we will do our best to resolve your concern.

Thank you for choosing Reliance.

Regards,

Namrata Kubal
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download !
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments)

with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity

named above. If you are not the intended recipient, beware that any disclosure, copy distribution oruse of the contents of this information is prohibited. If you have received the electronic

transmission in error please notify us immediately.

--- Original Message ---
On October 31, 2016 at 8:17 AM, "******" wrote:

Hi Reliance Authorities / Yogesh Kumar Shukla (Appellate Authorities),

In reference to the pathetic Internet connection service of Reliance and keeping in mind my continuous complaints about the network problem, I want to surrender my broadband connection with full security deposit refund, Since my connection is not working since August-2016

I am also being charged bill or the September / October month where I did not use my internet services in any ways by any means.

So Please consider this mail as my surrender towards the availing of the Reliance Broadband services. I won't pay any bill further anymore.
Also, send some lineman / Engineer to take out the Reliance Modem / Connection from my home.

Complaint No : [protected]
Reliance's Wireline broadband internet connection.
Plan Details : 2 Mbps Unlimited.
Customer ID :[protected]
Location : Harbans Mohal, Kanpur, Uttar Pradesh (Pin : 208001)

Thanks & Regards,
******
Ph-******

On Tue, Oct 4, 2016 at 2:10 AM, rcomappellate.authorityupe wrote:
Dear Ms. Rani,

This is with reference to your e-mail dated September 21, 2016, for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.

We regret the inconvenience and delay in response.

The connectivity complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest.

We have taken up your issue and will get it resolved on priority.Once the mentioned issue is resolved, we will notify you via SMS or Phone call.

Be assured that we will do our best to resolve your concern.

Thank you for choosing Reliance.

Regards,

Namrata Kubal
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download !
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments)

with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity

named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic

transmission in error please notify us immediately.

--- Original Message ---
On September 21, 2016 at 10:46 PM, "******" wrote:

Hi Reliance Authorities,

I am emailing again and its really frustrating.

These assurances of the issue being resolved are not working anymore. The problem is still there and I am still not able to access the internet from past 20+ days.

So instead of giving me assurance please tell me about the reason of the issue and its resolution timeline.

Please try to understand the criticality of the issue.

Regards,
******
Ph-******

On Mon, Sep 12, 2016 at 5:48 AM, [protected]@relianceada.com wrote:
Dear Customer,


This is with reference to your e-mail dated September 01, 2016 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.


We regret the inconvenience.


The connectivity complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest.


We have already taken up your connectivity issue and will get it resolved on priority.

We request your co-operation in this regard.

Be assured that we will do our best to resolve your concern.


Thank you for choosing Reliance.


Regards,


Sonali Ekhande
Officer-Customer Care
Reliance Communications Limited.


For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !


Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged.


The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 11, 2016 at 10:19 PM, "******" wrote:

Hi Vaibhav / Rajbhar / Other Reliance Authorities

These assurances of the issue being resolved are not working anymore. The problem is still there and I am still not able to access the internet from past 20+ days.

So instead of giving me assurance please tell me about the reason of the issue and its resolution timeline.

Please try to understand the criticality of the issue.

Regards,
******
Ph-******

On Wed, Sep 7, 2016 at 2:47 AM, [protected]@relianceada.com wrote:
Dear Mr. Rani,

This is with reference to your e-mail dated September 6, 2016 for your Reliance Broadband Subscriber ID[protected], regarding connectivity and billing issue.

We regret the inconvenience and delay in response.

Your connectivity complaint is already registered vide Service Request ID[protected], which is in process and it will be resolved at the earliest.

We have already taken up your issue and will get it resolved on priority.

We request your co-operation in this regard.

Be assured that we will do our best to assist you.

Thank you for choosing Reliance.

Regards,

Vaibhav Khandagale
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email:[protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 6, 2016 at 5:24 AM, "******" wrote:

Dear Mr. Rajbhar,

This is in reference to your assurance in the trailing mail that the connectivity issue with my Reliance Wireline Internet connection would be resolved at the earliest being not fulfilled at all. I am still not able to use the basic internet services in the first place and it has been 15+ days now since 19th August 2016. There is still no resolution for the mentioned Complaint number : [protected] yet.

I am now really angry and dissatisfied with the response of Reliance's official authorities and their fake service promises. This kind of service is forcing me to take service of another internet service provider instead of Reliance.

The issue hasn't been resolved yet and also there is no communication via SMS or Phone regarding it. The customer care is also not giving any proper statement for my queries regarding the complaint number.

I would like the higher authorities to take up the issue at the earliest and resolve it ASAP.

Regards,
******
Ph-******

On Mon, Aug 29, 2016 at 5:44 AM, [protected]@relianceada.com wrote:
Dear Rani,

This is with reference to your e-mail dated August 27, 2016 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.

We regret for the unpleasant experience faced by you and delay in response.

We have already registered your connectivity complaint vide Service Request ID[protected] and it will be resolved at the earliest.

We have taken up your connectivity issue and will get it resolved on priority.


Once the mentioned issue is resolved, we will notify you via SMS or Phone call.


We request your co-operation in this regard.

Be assured that we will do our best to assist you.

Thank you for choosing Reliance.

Regards,

Ganesh Rajbhar
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email:[protected]@relianceada.com
Website: www.rcom.co.in
Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On August 27, 2016 at 9:58 PM, "******" wrote:

Hi Reliance Broadband Team,

I am a customer of Reliance's Wireline broadband internet connection.
Plan Details : 2 Mbps Unlimited.
Customer ID :[protected]
Location : Harbans Mohal, Kanpur, Uttar Pradesh (Pin : 208001)

In reference to the above information, I hereby want to register a complain regarding my internet connection, as it is not working from past 6 days & the response of reliance's customer care people is pathetic while handling my complain. Refer to the complaint number mentioned below.

Complaint No : [protected]

Even though reliance promises to close the complaint with a proper solution within 24 Hrs timeline but still there is no resolution of the problem.

So, I request the higher authorities at Broadband services to look into this matter & resolve the issue ASAP & get my internet connection to work as I have really urgent requirements for personal usage.

9:11 AM (1 minute ago)

to broadband, rcomappellatea., Rcomappellatea., Rcomnodaloffic., RCOMWireline.A., rcomappellate..


Hi Reliance Authorities,

In reference to my email dated 5th November 2016 and all other previous trailing emails, I would like to tell you that you can send your executive or the Lineman guy to pick up the instrument, But I won't be paying you for any pending bills whatsoever.

I will be moving to Consumer Court regarding this issue if Reliance will keep harassing me. My previous emails are my proof for your pathetic service and dis-concern towards my problem.

Because even after many complains over email the Reliance people did't even bother to contact me or reply me with the proper solution of the problem. I have already paid the bill till August and I won't be paying any monthly bill anymore, since the connection is dead at my end. Only after my surrender request you people are taking action and claiming to get the issue resolved, But I don't want your Broadband connection now.

Please come and collect your device and return my deposit instead.