[Resolved] Reliance Communications — Excess billing of mobile postpaid

Shreekar

from Pune, Maharashtra

Address:	Bangalore, Karnataka, 560068
Website:	rcom.com

My mobile no. is [protected].

My post paid bill for previous month was rs.418.00. When I have spoken to customer care, rs.100.00 was late payment charges.

I have requested to reverse and customer care executive agreed to reverse, according I have paid Rs.318 within due date.

This time again my bill was rs.806.00 forthe month of May17. I have spoken to executive and understood that since rs.100.00 was not reversed previous month, it was considered as short payment for previous month, hence again charged rs.100.00 this month bill again. Hence Rs.200.00 charges.

When I have spoken to your executive. Today for reversal of rs.200.00, he denied for reversal.

Reliance executive always commit on phone and never fulfill commitment. They are not trained, because of this customer have to waste time and money for the same.

They are looting money from customer.

Request you to take up reverse of rs.200.00from current bill

Regard
Shree.

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Jun 6, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Reliance Communications Customer Care's response Dear Shree,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

May 07, 2017

Updated by Shreekar Still charges of rs.200.00 is not reversed.its only charges reversal committed by call centre executive is not done. Its kind o[censored]nprofessable action by reliance.

I will go for disconnection.