[Resolved] Reliance Communications — Exhorbitant internet mobile bill

hirak47

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700029

Sir,
Please refer to my Reliance mobile number [protected] .
It is a matter of grave concern that despite dialling 198 for customer assistance no customer representative came on line for more than 30 minutes,
Also, it has been pointed out that the internet bill is exhorbitant and my plan should be changed to earlier plan 199 with immediate effect but the reliance communication services is deliberately continuing to keep my mobile in plan 499 which is causing fraud to the customer .
If the matter is not immediately resolved, a case of fraud will be registered through due process .
Immediate action is requested .
Faithfully,
Hirak S Sen
Mr

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Feb 26, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Reliance Communications Customer Care's response Dear Hirak,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jan 23, 2017

Reliance Communications Customer Care's response Dear Hirak,

As per our discussion, we have resolved your concern and the necessary benefits has been posted to your account and the same will reflect in your subsequent bill. Thank you!

Regards,
Reliance Communications