[Resolved] Reliance Communications — false offer or what is this? why? how i will get?

[Resolved] Reliance Communications — false offer or what is this? why? how i will get?

B Barnali Kasyap from Bengaluru, Karnataka

Today @8.8.17 i got an sms from rm-615108 mentioning that rs100=rs.125 offer only for you! Dear customer recharge rs.100, get rs125talk time (Rs43.5 extra for 28days) offer till 8th aug17. Enjoy extra talktime. Reliance After getting such a good offer i did recharge with rs100/-but i did not get any benefit. I got only the normal talk time. I tried to call the customer care 198, 30333333 all these no. S but could not get connected with any one. If the customer can not get any benefit what the use of the no. S. Also, i went to a customer care office also, there also i get no help from them. If these kinds of offer sms come to anyone they definitely want to get the benefit. But, if they get too many problems and get no benefit why you send this sms. S. Why you send these kinds of false sms to the customer? Any ways i need the offer asap. Which you have sent to my no. I can not send any screenshot of the sms since i am not using any android mobile. So, you definitely can understand how much a 100 rupees is means to me. Do not play with us. Was this information helpful? No (0) Yes (0)
Sep 18, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Aug 08, 2017 Updated by Barnali Kasyap Oh! my mobile no. is [protected] Verified Support Aug 09, 2017 Reliance Communications Customer Care's response Dear Barnali, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications
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Comments

Barnali Kasyap

from Bengaluru, Karnataka

I don't have any other no. I am sending this sms's screen shot with one of my friend's help, which you have sent to me. Hope you will take necessary step.

Barnali Kasyap

from Bengaluru, Karnataka

Oh! one more thing I want to express is that some subscription SMS comes to my no. automatically saying that you have been successfully subscribed ...this and that and my balanced got cut from my account, wherever I strictly know that I have not subscribed anything. And it is very difficult to get your customer care, executive.Please take care of this also. Once I unsubscribe all these but again it started coming. Some offer SMS, subscription SMS etc. I don't need all these fake SMS. Please stop all these. I don't need any more disturbance. Please stop all these disturbances, otherwise, I have to stop using this reliance no. Reliance is no more reliable.

Barnali Kasyap

from Bengaluru, Karnataka

It's been almost 48 hours, but yet my problem is not resolved. Instead, the same or I can say, it's increasing. Yesterday, I got a call from reliance customer care, (it's another thing that I could not able to connect, Why you must have the answer.) telling me to send the screenshot of the SMS about the offer "only for you"..Though, I have mentioned that it is difficult to send since I am not using android mobile. Yet, somehow I managed to send the screen shot with one of my friend's help. But still no information I am getting. Moreover, I get some nonsense SMS 's, which said my no.has successfully subscribed this and that, which I don't do. So, Please it's my kind request you to stop all these nonsenses. Why you all are giving trouble such a long time customer?