[Resolved]  Reliance Communications — False Reply Email By Reliance Customercare 'Reliance=[protected]'

Address:

Chennai, Tamil Nadu

Dear Sir, Satya Mev Jayate With reference to Reliance Customercare reply email 'Reliance=[protected]' Wrong Commitment By Reliance Customercare Chennai... Aginst my complaint for My Reliance CDMA Prepaid Number got activated [protected] dated 08/01/2015, 03.00 pm (3rd time Activated Last 25 Days.!st Activated on 15/12/2014 & second Activate on 23/12/2014). But I did Reliance Prepaid CDMA recharge for Rs. 46/- Rate Cutter (SMS From 52811 Date 15/12/2014 Time 19:41:51) for 60 Days & Rs. 50/- talktime (SMS From 52811 on dated 15/12/2014 time 19:43:03).It shows nill balance on dated 08/01/2015. I got reply Email From Reliance Customercare reply email 'Reliance=[protected]' Wrong Commitment By Reliance Customercare Chennai... Dear Mr. Kumar, This is with reference to your e-mail dated January 10, 2015 for your Reliance Number [protected]. We regret the inconvenience. We understand the concern and have made a note of your feedback and forwarded the same to the concern department. We assure that necessary action will be taken against this feedback. As per the details checked and verified in our records, the balance has been deducted by dialing USSD code or replaying to flash SMS through your handset. Kindly note the the balance deduction takes place on reply form your end, hence, we are unable to process the request for the waiver. If you don't wish to receive these SMS in future then we request you to deactivate flash SMS service and keep your handset in lock mode when not in use to avoid dialing o[censored]SSD codes which results in USSD service activation. To deactivate the Flash SMS service, kindly perform the procedure in your handset as given below: Go to R Menu>> R Live>> Activation>> Deactivate>> OK Assuring you of our best services always. Thank you for contacting Reliance Customer Care. Warm regards, Sanjay Dubey Officer - Customer Care Reliance Communications Limited. Please look on this Reliance Customercare reply email issue. on Dated 11/12/2015 time 14.50, regarding the the balance has been deducted by dialing USSD code or replaying to flash SMS through my handset. For your kind information that I was not at all using that dailing USSD Code or replaying to flash sms throught my handset in my life... Kindly Note that My Mobile number got activate 3rd time on 08/01/2015.. From 28/12/2014 at 12.01 Am My mobile not working incoming & outgoing.My Prepaid mobile got activate 3rd time on 08/01.2015 at 3pm only. My rate cutter Rs. 46/- is for 2 month validity, & Talk Time Rs.50/-. Hope Now you can understand this issue, during this period From 28/12/2014 to 08/01/2015.My Mobile Number was not in active mode(Not workking incoming & outgoing).How its possiable to deducted my balance all this above mention ussd code or replaying to flash SMS through my handset.What about my Rate cutter Rs.46/- for 2 month.Then Why this not working. Please recheck on this issue..its totally not satisfied your Reliance Customercare reply email. Thanks & Regards Kishor Kumar B Chennai Alternate Number - [protected]