Reliance Communications — Forcing me to pay the bills , did not have the internet after 19.11.2015 | |||||
Hello sir/madam, I had taken broadband connection from reliance dated 26 may 2015. After facing trouble of loss of connectivity again and again and not solving the trouble before at least 6-7 days even after filing the complaints. Also, reliance guys used to close my complaints without notifying me as well as without solving the issue.( various complaint numbers during that period:[protected],[protected],[protected],[protected],[protected],[protected],[...⇄ till 02/11/2015). And internet connectivity goes off dated 19/11/2015 to till date. At that time i filed the complaints[protected],[protected],[protected]. I had not used a single kb of internet after 19.11.2015. So, a networking guy from reliance came to my home in december, and told me that your cable has some fault and it's not working. I told him that i am fed up and i want to terminate my connection, as service is really bad, then the guy came after 5-6 days and took the modem. I told him, take this cable too, but he didn't take it. But the reliance kept on sending me the bills. I got calls from reliance to pay those bills( despite the fact i had no connectivity since long) with penalties and they threatened me to get me to the court for not paying the bills. So, i got disturbed and thought to end this, so i paid the bill with penalty on 30/03/2016 with a request to disconnect the connection forever and not troubling me again. But what is this now, you sent me again a new bill!!! And when i talked to customer care, they told me to pay it and then they will refund it later. What's it now? I have already written my complaint on their facebook page and also sent an email on "[protected]@relianceada.com" before 3 days ago. But no one contact me to solve my problem. My user id is[protected] Please stop mental harassing me now, i am fed up, otherwise i will have to go to the consumer court. Thanks & regards Gaurav gupta Was this information helpful? | |||||
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Reliance Communications customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Gaurav,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Dear Gaurav,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Since Jan 2016, I have been charged 45INR each month for an unknown VAS "ASKShtfrmtDMSSubs45" from my mobile number. I have complained earlier for the same issue but did not get any response from them.I am requesting Reliance Communication to refund my deducted amount as soon as possible.
Thank you