Reliance Communications — Forcing to migrate to new internet services | |||
I am reliance netconnect user since 2010, thro' postpaid services, using internet across south india. The dongle was bought at rs.3600/-.. From few days getting phone calls from numbers like [protected], [protected] etc., to upgrade to 4g forcebly. Also dongle to be bought at extra cost. I refused to buy new dongle as i don't want to migrate to 4g. Also my present dongle is newly bought at chennai for rs.900/- (As old dongle got broken) & reliance want to disconnect the same. I have also written email on [protected]@relianceada.com & rcomappellatteauthority. [protected]@relianceada.com. There is no response from the customer care team. When called to customercare team on toll free number[protected], they are also asking to migrate. When i asked for reference number, they are reluctant to take/give complaint number. Its just unprofessional on part of the company to dictate to upgrade to 4g and just close the services to loyal customers. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
https://www.consumercomplaints.inreliance-communications-no-internet-service-c1299298
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Moreover, the most amazing part of Reliance Communications is their "Customer care officers". It takes 1 hour to connect them on phone. After that, they all speak in some strange language which you can't understand. very poor communication skills. There is a lot of noise in their office, so that you can't hear them. "
The best thing happen after you disconnect your phone. One sms will come on your mobile,
"You spoke to XYZ from Reliance. were you satisfied with your interaction. Reply Yes or No (toll free)"
When you type "NO" sms feedback doesn't goes. When you type "Yes", feedback goes.
Even Their feedback system is also corrupt just like them.
The best thing happen after you disconnect your phone. One sms will come on your mobile,
"You spoke to XYZ from Reliance. were you satisfied with your interaction. Reply Yes or No (toll free)"
When you type "NO" sms feedback doesn't goes. When you type "Yes", feedback goes.
Even Their feedback system is also corrupt just like them.
Dear Mohan,
Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.
Regards,
Reliance Communications
Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.
Regards,
Reliance Communications
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