[Resolved]  Reliance Communications — Fraud----Without permission activate 500MB data pack for Rs. 51/-.

Address:New Delhi, Delhi
Website:www.rcom.co.in

Dear Sir/Madam, On my reliance mobile No. [protected], on 15/09/2015 a massage received that you have successfully activated 500MB data pack for Rs. 51/-. and Rs.51/- deducted from my account. I tried many times to costumer care services for this plan activation I have not request you, or this time my mobile was switched-off, it is not possible that in switched-off period how can I activate for this pack, I have requested to costumer care officers for reverse/deactivate this service immediately or refund my money Rs 51/- but they are not hear my voice and still this is not deactivate. I have requested to costumer care officers for reverse this immediately or refund my money Rs 51/. or proved me the information of my this mobile no. [protected] status of the when switch-off and switch on, because this time (on 14/09/15 in evening time) my mobile is switch-off from last 7 days. When I switch-on on (15/09/15 in luch time approx 2.00PM), received the SMS regarding this charges deducted from your main balance. it is not possible that in switch-off position i request for this service activation. but costumer care officers are say me this facility is not providing you. it is clear that time my this no. is switch off, why not they are proved the information in writing. so that i can prove this amount deducted without my request or permeation. Requested to you for reverse this immediately or refund my money Rs 51/ please advise what we will do, can I register the FIR in Delhi Police? thanks vishwas [protected] Please proved the status of last 7 days, when this mobile no. [protected] was switch-off and switch-on in writing so that every thing is clear, that I was not request for this service, this deducted from your site without my permeation. thanks vishwas [protected] Dear Sir/madam, still I am not received any status regarding above my query. Requested to you for reverse this immediately or refund my money Rs 51/. please advise what we will do, can I register the FIR in Delhi Police? thanks vishwas [protected] the matter is not resolved, it is fraud with me. it is clear, that I was not request for this service, this was deducted from your site without my permeation Still I am not received the Rs. 51/- in my account... THANKS VISHWAS [protected]
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Oct 30, 2016
Complaint marked as Resolved 
Verified Support
Sep 24, 2015
Reliance Communications Customer Care's response
Dear Vishwas,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Sep 26, 2015
Reliance Communications Customer Care's response
Dear Vishwas,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://bit.ly/1cmd6ds so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications
Complaint comments 

Comments

Still I am not received the Rs. 51/- in my account...

the matter is not resolved, it is fraud with me.
it is clear, that I was not request for this service, this was deducted from your site without my permeation.

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