Reliance Communications — Frequent deduction of amount

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Now-a-days, they are playing good tricks. Previously, they would cut your amount, u tak d pain f calling cust care, ur amount wud be refunded with an apology. But now d scenario has comlpetely changed. They cut d amount(u ll gt a msg regarding d same i[censored] r lucky or u man't evn receive a msg) at their wish. then suddnly u find urself groping around for balance as d phone abruptly gets disconnected due no balance. Then u call d cust care...See what tricks (i better say nonsese tricks) they adopt...Toiling hard when u r directed to press sm numerical key(say...9) to talk to customer care secretary...and u press(hoping atleast to lodge a complaint to d effect) ur call abruptly(better i say deliberately) gets disconnectey merele informing u ur balance and Thanking u for calling them OR ur call ll b promptly put into d waiting mode indefinitely informing u continuously that ALL D CUST CARE SECRETARIES R BUSY, 1F THEM LL ATTEND TO U SHORTLY AND UR CALL IS IMPORTANT TO THEM...This is the trend and practice adopted especially by Reliance communications.

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications